Shipping Policy

Freight charges will be added to your invoice.  This also applies to backorders.  If you request anything other than regular ground, such as Next Day Air, 2nd Day Air etc., a statement with the charges will be faxed for your signature and approval.  Partial shipments are made when necessary.  Orders are usually shipped within 48 hours.  We do not ship COD.
Method of transportation will be selected by Medical Warehouse unless other arrangements are made with customer service.
Backorders will be shipped immediately upon receipt of goods.  Items will not be canceled unless customer requested.

Returns & Damages
Before signing Bill of Lading or UPS/FedEx documents, carefully inspect all merchandise for any shortages or damages.  If any shortages occur, please make a notation on Bill of Lading or UPS/FedEx document and then notify Medical Warehouse immediately.  If damages occur please make a notation on Bill of Lading or UPS/FedEx document, refuse damaged product and contact Medical Warehouse immediately.  We apologize for any shipping errors.  Please notify of any discrepancies within 5 business days of receipt of product.  If we are not notified within this period of time, full credit may not be given.  After 30 days any returns for any reason will have a 20% restocking fee applied.  All dated items must be returned within 30 days for credit.  We will not accept returns on special order items.  Our customer service representatives will be happy to assist you.  Please call toll free Monday thru Thursday 8am-5pm (CST) and Friday 8am-3pm (CST) 800-597-1744 or fax 800-837-8572.  Please give a copy of this section to your shipping/receiving department.

Privacy Policy
When you place an order with us, we request your name, billing address, shipping address, credit card number and expiration date, and email address. We consider this information to be private, and we keep this information on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, administering our site, notifying you of products or special offers that may be of interest to you (only if you select to be included on out mailing list). We do not share your private information with anyone.